Essential Questions to Ask When Touring a Senior Care Facility

Touring a senior care home is one of the most important steps in your decision-making process. Walking through a home once doesn't tell you everything — but asking the right questions can reveal a great deal about the quality of care, the caregiver's dedication, and whether the environment is truly a good fit for your loved one.

Before You Arrive

Request a copy of the facility's most recent inspection report from the Hawaii Department of Health. Review any reported violations and whether they were corrected. Ask about the caregiver's years of experience and training certifications.

Questions About Daily Life

• What does a typical day look like for residents?
• What activities are available, and how often do they occur?
• How are meals prepared, and can dietary needs be accommodated?
• How are residents involved in decisions about their own care?
• Are there regular outings or transportation available?

Questions About Staffing and Safety

• Who provides care during nights and weekends?
• What is the protocol for a medical emergency?
• How are medications stored, tracked, and administered?
• Is there a backup caregiver if the primary caregiver is ill?
• What training do caregivers have in dementia, fall prevention, or specific conditions?

Questions About Communication and Family Involvement

• How and how often will I receive updates about my loved one's health and wellbeing?
• What is the policy for family visits?
• How are concerns or complaints handled?
• Can we involve a care manager or outside healthcare provider?

Questions About Costs and Contracts

• What is included in the monthly fee?
• What services are billed separately?
• What is the policy if care needs increase significantly?
• What is the notice period for move-out by either party?
• Is the home licensed to accept QUEST Integration (Medicaid) residents?

Trust What You Observe

Notice whether current residents appear comfortable and content. Is the home clean and free of strong odors? Does the caregiver speak warmly and respectfully to residents? Does it feel like a home — or like an institution?

Take notes during each visit. Comparing several homes objectively helps ensure you make a confident, informed decision you won't second-guess later.